Warranty

FULL MANUFACTURERS WARRANTY

WARRANTY PERIOD - All products sold by Automatic Gates Online are covered by manufacturers warranty. Manufacturers warranty period will vary from product to product but generally speaking all products sold by Automatic Gates Online will be covered by a 24 month warranty. Warranty is from date of purchase as displayed on your invoice.

WARRANTY DOCUMENTS - Each product will have the warranty iformation included in the documentation supplied but if by chance you cant find it or have misplaced it simply use the link below to make contact with us. A member of our team will provide documentation and detail for your product.

WHAT DOES THE WARRANTY INCLUDE? – It is important to remember that warranty is intended to cover a fault in manufacture of product or product component. Warranty however does not extend to incorrect installation by customer or customer appointed installers. Warranty is in force during the normal and intended use of the product but does not extend to misuse or abuse, and/or damage caused by electrical storms, power surges, and dirty power.

CONTACT – We have an contact form that you are free to use. You can make initial enquiry, progress enquiry or post repair enquiry. Internet and technology give us the ability to have a technician look at your install and help solve problems whether they are the initial installation or years later.
1. Don’t start dismantling anything until advised.
2. Submit your enquiry using the link at the bottom of this and every page.
SEND US YOUR PHOTOS AND GIVE US SOME EYES ON SITE
• Photo of the overall scene – we should be able to see the whole gate/s in this one photo.
• Photos of both opening stops and closing stops.
• Photo of the connections to any battery.
• A couple of photos of the control board wiring.
• Photo motor mounting – from above the motor.
• Photo of the hinges (swing gates) or top gate guides (sliding gates).
• Any other shots you think important.
NB: Please resize your photos before sumitting to below 2mb each.

WHAT HAPPENS NEXT – Once we receive your enquiry form we will review your issues and photos and where necessary consult directly with the manufacturer. We will then make contact with further instruction.